At Labeld, your privacy matters to us. This Privacy Policy explains the information we collect, how we use it, and the choices you have.
1. Information We Collect
When you use Labeld, we may collect:
- Account details: name, email, phone number.
- Payment details: processed securely by our payment providers (we do not store full card details).
- Shipping information: delivery address, contact details for merchandise orders.
- Activity data: events you view, tickets you buy, merchandise you browse and purchase.
- Device & usage info: cookies, IP address, browser type, analytics.
2. How We Use Your Information
We use this data to:
- Provide tickets, merchandise, and event access.
- Process and fulfill merchandise orders and shipping.
- Send you confirmations, updates, shipping notifications, and support.
- Improve recommendations and user experience.
- Keep the platform safe and prevent fraud.
3. Sharing Information
We only share your information with:
- Event organisers/brands (only what's necessary, e.g. attendee list, merchandise orders).
- Payment processors (Paystack/Flutterwave/Stripe, etc.).
- Shipping providers (for merchandise delivery and fulfillment).
- Service providers that help us run Labeld (analytics, hosting).
We never sell your data to third parties.
4. Your Choices
- You can update or delete your account at any time in your profile.
- You can opt out of marketing emails or notifications.
- You may request a copy or deletion of your data by contacting us.
5. Security
We use reasonable safeguards (encryption, access controls) to protect your data, but users are responsible for keeping their passwords safe.
6. Data Retention
We keep your information while your account is active. If you delete your account, we will remove your data except where retention is required by law.
7. Children
Labeld is not directed at children under 16. Users under 18 should use the platform with parental or guardian consent.
8. Changes to This Policy
We may update this Privacy Policy occasionally. If changes are significant, we will notify you by email or in-app.